Choosing a propane supplier shouldn’t feel like a gamble. Yet many homeowners across the country find themselves dealing with inconsistent pricing, surprise fees, long wait times, and customer service that leaves them feeling ignored. That’s why more homeowners than ever are turning to Tankfarm—and sharing their real experiences online.

If you’ve searched “Tankfarm reviews” or “best propane supplier near me,” you’ve probably already seen what we see every day: hundreds of verified 5-star Google Reviews from homeowners who switched to Tankfarm and never looked back. And the stories behind those reviews—all rooted in real customer results—perfectly reflect what makes Tankfarm different.

This article explores exactly why homeowners love Tankfarm, drawing directly from customer success stories and our three core value propositions:
Fair and Transparent Pricing. Best in Class Customer Service. Never Run Out.

Let’s dive into what homeowners are saying—and why Tankfarm continues to lead the propane industry in satisfaction, service, and trust.

1. Fair and Transparent Pricing—Finally, a Propane Supplier You Can Trust

Ask any homeowner what frustrates them most about propane, and nine times out of ten, the answer is the same: pricing.

Traditional propane suppliers often charge tank rental fees, delivery fees, hazmat fees, “regulatory” fees, or mid-season rate increases. These hidden add-ons leave homeowners feeling confused, misled, and stuck in unpredictable heating costs—especially during New England winters.

Tankfarm does things differently.

No tank rental fees. No delivery fees. No hidden fees—ever.

Our entire model is built on fair, transparent pricing, supported by technology that gives homeowners visibility into their actual usage and expected cost. You’ll always know what you’re paying for and why.

One Connecticut homeowner shared that after years of “mystery bills” from his previous propane company, switching to Tankfarm felt like “a breath of fresh air.” He could finally see his usage in real time, track pricing changes, and feel confident knowing he was no longer being charged for unnecessary extras.

Another homeowner who recently built an addition on her home said Tankfarm’s transparency helped her accurately plan and budget for the winter—something she never experienced with her former supplier. Read her full testimony here.

Technology = savings.

Because Tankfarm uses SMART tank monitors, efficient delivery routing, and data-driven planning, we’re able to keep prices fair, even when demand spikes. That efficiency is one of the key reasons our customers see significant savings year after year.

Simply put:
We don’t believe in surprise bills. We believe in transparency, reliability, and giving homeowners control.

2. Best in Class Customer Service—The Highest Ratings in the Industry

Propane may be a commodity, but the experience you have with your propane company is not. And Tankfarm customers agree: working with us feels different.

With an industry-leading Net Promoter Score (NPS) of 82—more than double our nearest competitor—Tankfarm has earned a reputation for delivering customer service that is personal, responsive, and truly best in class. To learn more about our customer service team, click here.

Real homeowners say it best.

One customer called switching to Tankfarm “the best home-heating decision I’ve made,” praising how quickly and clearly our customer service team walked him through replacing an old, inefficient tank.

Another homeowner who had struggled with delayed responses from a previous provider said she was shocked at how seamless Tankfarm made the onboarding process. From the first phone call to the final installation, she felt supported—and informed—every step of the way.

Across dozens of online testimonials, homeowners repeatedly highlight:

• Fast, friendly support
• Clear communication
• Technicians who show up on time
• Helpful team members who take the time to explain everything

One New England homeowner summed it up perfectly:

“This is what customer service should look like in the propane industry.”

We agree.

3. Never Run Out—Because Running Out Is Not an Option

A propane run-out is more than a minor inconvenience—it can be a safety risk, a financial burden, and a major disruption to your home, especially during the coldest parts of winter.

That’s why Tankfarm offers something no homeowner should go without:

A Never Run Out Guarantee.

Every Tankfarm customer receives:

• Free smart tank monitoring
• Automated refill scheduling
• Real-time usage tracking through the Tankfarm app
• Proactive winter planning and delivery

This means Tankfarm—not the homeowner—is doing the work.

And the results speak for themselves.

One New York homeowner described how his previous provider let him run out twice in a single winter, leading to emergency service fees and a required system pressure test. After switching to Tankfarm, he hasn’t had to think about propane once. His tank is monitored 24/7, his deliveries arrive automatically, and he receives alerts before the system ever gets low.

Another customer shared that the smart monitor “completely changed the propane experience,” giving him confidence that his home—and his family—would stay warm no matter how cold it got outside.

Running out simply doesn’t happen here.

Why Homeowners Are Switching in Record Numbers

Tankfarm’s growth across New England and beyond isn’t based on big promises—it’s based on real results, real technology, and real people who care about doing propane the right way.

Homeowners choose Tankfarm because:

• They’re tired of hidden fees.
• They want a propane company that communicates.
• They want predictable, stress-free heating.
• They want to never run out, ever again.
• They want a partner—not just a propane vendor.

And as our reviews show, once they switch, they stay.

Real Reviews, Real Results—Experience the Tankfarm Difference

If you’ve been considering a change in propane suppliers, now is the perfect time to join thousands of homeowners who have already discovered the Tankfarm difference.

You deserve fair pricing.
You deserve the best customer service in the industry.
You deserve to never run out of propane.

See why homeowners love Tankfarm—and make the switch with confidence.